RMA process:

1. Request

Request an RMA number from us to return the product. Either contact our customer support department directly (see contact details on the right) or use the inquiry form provided below.

2. Record

We will record your request and send you an RMA number to return the product.

3. Package

Package the product securely and indicate the RMA number so that it can be read easily on the package and on the accompanying letter / delivery slip.

4. Shipping

Send your package at (Incoterms 2010 DDP):

Fabmatics GmbH
Zur Steinhöhe 1
01109 Dresden
GERMANY

Inquiry form:

* required
Your contact details
Product details